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IT & Technical Support Guide to Helpdesk, Desktop & Servers
IT & Software100% OFF

IT & Technical Support Guide to Helpdesk, Desktop & Servers

Udemy Instructor
4.235465(6.1K students)
Self-paced
All Levels

About this course

On this course, you will learn how the different levels of IT technical support work, topics include the following:* Service Level Agreements (SLAs)* Data Protection* Assessing User Ability* How to ensure passwords are secure* Ticket escalations and priority exceptionsAlso included on this course are some insider tips, such as how to build useful contacts within your company when you're working at desktop support level. Although this is possible at any level, I've found this be easiest at level 2 as you are more likely to move around to fix issues.

Skills you'll gain

Other IT & SoftwareEnglish

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Level: All Levels

Suitable for learners at this level

Duration: Self-paced

Total course content

Instructor: Udemy Instructor

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This course includes:

  • đź“ąVideo lectures
  • đź“„Downloadable resources
  • 📱Mobile & desktop access
  • 🎓Certificate of completion
  • ♾️Lifetime access
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