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Customer Service Fundamentals

Udemy Instructor

4.185185(3.3K students)

Self-paced

All Levels

About this course

There is no such thing as a job today that isn't service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business. This course covers the following topics: 1.

Customer Service Overview 2. What is Customer Service? 3.

Why is it More Important Than Ever? 4. How it Applies to Every Business 5.

Five Service Levels of Companies 6. Key Factors 7. Rules of Great Service 8.

Getting to High Service Levels 9. Evaluate Yourself/Evaluate Your Company 10. Powering a Great Service Culture 11.

Case Study: Starbucks 12. Personal Primers 13. Steps to Great Customer Service 14.

A Deeper Look at Managing Negative Customer Service Engagements 15.

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OperationsEnglish

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Level: All Levels

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Duration: Self-paced

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This course includes:

📹Video lectures
📄Downloadable resources
📱Mobile & desktop access
🎓Certificate of completion
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Customer Service Fundamentals

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About this course

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This course includes:

Share this course

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